Frequently asked questions
Please do not use the emergency number for minor issues.
If you experience a problem with the vehicle or a small fault, please contact our office directly and we will be happy to assist you.
The emergency number is intended for serious situations involving risk to life or major emergencies handled by rescue services.
Thank you for your understanding.
www.road.is/travel-info/road-conditions-and-weather
www.safetravel.is
Suðurbraut 890,
262 Keflavík,
Iceland
Collision damage waiver and super collision damage waiver (CDW/SCDW) (included).
If these are minor damage to the car or abrasions to the paint of the car not caused by the fault of the driver (customer), the repair costs are covered by the Company. You can find the entire regulations of the insurance company in the TERMS tab.
Usually we charge a deposit of 10%.
The driver original and valid driving license, for booking a car - valid credit card or debet card.
Minimum rental period is 3 days.
Our company policy in the case of canceling the order:
- Cancellation 30 days prior or more - no charge.
- Cancellation 15 to 29 days prior - 10% charge.
- Cancellation 7 to 14 days prior - 40% charge.
- Cancellation 6 days prior or no-show - 80% charge.
- VAT is included in all costs and is non refundable.
We offer a pick up at Keflavik International Airport. When your flight has arrived, our employee will be waiting for you with your name on a whiteboard. Remember to add the flight number when you rent the car.
Our fuel policy is (pick-up full – return full).
Let us know earlier, send us message info@carrentalaurora.com, it cost 15000 kr.
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